FAQS

      Check your package with the shipping company or local post office with the tracking number first. Remember to keep your tracking number with you. If you still cannot find it, or you need other further assistance, please contact our customer service.

      What happens if the tracking service shows that the package has been returned to sender?

      The following reasons might cause the return of your package:

      1. Wrong or incomplete delivery address.

      2. Invalid phone number.

      3. No one is at home if you still cannot find your package.

      That depends, normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. We will try to provide some help and compensation. However, we can't refund this fee, as it would be charged by the customs office, please understand.